Technology-Enabled Change

Most organisations now recognise the productivity benefits of better automation, whether that be better production line equipment or enhanced knowledge and data management systems. However, greater than 80% of all ICT implementations fail to recognise that the ‘bottom line’ benefits actually come from the changes to processes and improved productivity of the people that the technology supports. As a result, those ICT implementations do not deliver the intended business outcomes and often do not achieve the business case for doing them in the first place.

At Prism, our culture never lets us forget it is the people involved in an organisation and the processes they adopt that make – or break – its success.

Our team has over 20 years of combined experience in successfully implementing business change in some of the most demanding organisational environments, from pharmaceuticals to government departments.

We commence with validating the intended benefits, both for the organisation and the individuals involved. ‘Impact of Change’ Assessments are then conducted directly with the people involved, to ensure no gaps are left in everyone’s understanding of what it will take to achieve the target outcomes. This critical step also enables any ‘rational refinement’ of expectations that may be necessary. The Assessment provides a clear baseline for implementing the changes required – and a ‘SMART’ set of performance objectives for the changes, against which to measure success.