Technology-Enabled Change

What is technology-enabled change?

Most organisations now recognise the productivity benefits of better automation, whether that be better production line equipment or enhanced knowledge and data management systems. However, greater than 80% of all ICT implementations fail to recognise that the ‘bottom line’ benefits actually come from the changes to processes and improved productivity of the people that the technology supports. As a result, those ICT implementations do not deliver the intended business outcomes and often do not achieve the business case for doing them in the first place.

At Prism, our culture never lets us forget it is the people involved in an organisation and the processes they adopt that make – or break – its success.

Our team has over 20 years of combined experience in successfully implementing business change in some of the most demanding organisational environments, from pharmaceuticals to government departments.

We commence with validating the intended benefits, both for the organisation and the individuals involved. ‘Impact of Change’ Assessments are then conducted directly with the people involved, to ensure no gaps are left in everyone’s understanding of what it will take to achieve the target outcomes. This critical step also enables any ‘rational refinement’ of expectations that may be necessary. The Assessment provides a clear baseline for implementing the changes required – and a ‘SMART’ set of performance objectives for the changes, against which to measure success.

How Can We Help You?

Technology-Enabled Organisation and Service Transformation

Service analysis, including

  • Process cost/ benefit analysis
  • PEST factor impact analysis
  • Opportunity/ Threat analysis particularly from technology enabled change


Strategic Service Review and Redesign

  • Benefits Case identification and Cost/ Benefits analysis
  • Impact of Change Assessments (IoCA) to identify pragmatic benefit and service change risk issues
  • Risk management analysis, planning and monitoring
  • Business Change support
  • Stakeholder engagement and management of change


Organisational review, design and change support, to

  • Drive efficiencies and productivity
  • Adapt service organisation to accommodate new technologies


ICT Strategy review and development

  • PSN and non-PSN network design, procurement, development and support
  • Consideration of current PSN framework capabilities and restrictions
  • Use of alternative procurement approaches, including other pre-procured compliant frameworks
  • Understanding of current plans for new CCS telecoms services framework(s)


Interim ICT management and programme/ project management support

  • ITIL process and organisation reviews:
  • Review and capability assessment of ITIL functions and processes
  • Independent compliance checks pre accreditation or audit
  • Service re-design and/or improvement using ITIL v3 2011